Customer Support
We know how crucial it is that technology works – all the time. That's why we offer customer support that doesn't just answer questions, but actively creates security, availability and reliability. Our support is a natural part of our offering, and appreciated by many customers for its proximity, expertise and speed.
Focus on what's important – your business
Our customer support gives you peace of mind. We make sure your solutions are working as they should, so you can focus on what drives your business forward. Our support teams work closely with you and have a deep understanding of both technology and business, which allows us to quickly resolve issues and provide qualified advice.
What we can help you with
Predictability, availability and proactivity
We work proactively to prevent problems before they arise. Through well-designed support agreements, high availability and clear processes, we ensure that you always have the right support – whether it's about daily operations or more complex technical challenges.
Choosing the support program that suits you
Our Customer Care program offers different levels of support – from basic assistance to 24/7 availability and total responsibility. This means you can get exactly the support solution you need, tailored to the criticality of your environment and the complexity of your solution.
We offer, among other things:
- Support agreements with different availability levels
- Management responsibility for upgrades and system changes
- Operational responsibility with clear escalation paths
- Total responsibility from our dedicated support centers
Create long-term value
We don't just work with technology – we collaborate with people. By getting to know your business, we can contribute to continuous improvement, increased profitability and a safer everyday life. It's about more than support – it's about partnership.
Support for GCM
For some solutions, such as GCM (Goods Certificate Manager), there are dedicated download pages with patches, manuals and applications. Do you need access to these? Contact us and we will help you.
Support for GCM:
Tel. +46 54 14 74 40
E-post
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